Frequently Asked Questions

Browse the available products on Stilsol, select the item and quantity you want, add the product to your cart, and proceed through checkout. Review your order and shipping information carefully before completing payment through PayPal.

Stilsol currently offers Backpack Bags, Luggage Travel Bags, and Shoulder Bags. Product availability, descriptions, specifications, and pricing are displayed on the applicable product pages.

Contact Stilsol Support as soon as possible if you need to change your order. We can review requests while an order has not yet moved too far into fulfillment.

Once an order has been packed or shipped, changes may no longer be possible.

Cancellation requests should be submitted immediately after placing an order. Stilsol can generally consider cancellation while the order has not entered the fulfillment or shipping process.

A cancellation request is not guaranteed until Stilsol confirms that the order has been successfully canceled.

To help us locate your order quickly, please provide your name, order number, email address used at checkout, and a clear description of your request.

Stilsol currently accepts PayPal only for online purchases.

PayPal is the payment method currently available through Stilsol checkout. The payment process is handled through PayPal and may be subject to PayPal's account, authorization, and verification requirements.

If PayPal cannot authorize the transaction, the order may not be successfully completed. Check your PayPal account and selected payment source, or contact PayPal if the issue relates to your account or payment authorization.

After a successful purchase, Stilsol may send an order confirmation to the email address provided during checkout. Please review the confirmation to ensure your order details are correct.

Stilsol currently offers a $6.99 flat-rate shipping charge, where applicable. The applicable shipping charge will be shown during checkout before payment is completed.

Orders generally require 1 business day for handling before entering the transit stage.

Estimated transit time is 2–6 business days after the order has been processed and shipped.

Actual delivery timing may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside Stilsol's direct control.

The order cut-off time is 5:00 PM EST, Monday through Friday.

Orders received after the applicable cut-off may be handled during the next available business processing period.

Stilsol may use USPS, UPS, or FedEx for delivery, depending on the order and destination.

When tracking is available for your shipment, tracking information may be provided so that you can monitor the delivery through the applicable carrier.

Eligible items may generally be returned within 60 days from the delivery date, subject to the conditions stated in the Stilsol Return & Refund Policy.

Stilsol does not charge return or restocking fees for eligible returns.

Approved refunds are processed within 12 days after the returned item is received and reviewed.

Once the refund has been submitted, the time required for funds to appear in the customer's account may depend on PayPal and the applicable financial institution.

Eligible refunds are generally issued to the original payment method used for the purchase, subject to applicable payment-processing procedures.

Yes, if the order meets the requirements of the Stilsol Return & Refund Policy and is returned within the applicable 60-day return window.

Contact Stilsol Support immediately at support@stilsol.com. We will review whether the address can still be corrected before the order enters shipment.

Once an order has been transferred to USPS, UPS, or FedEx, we may no longer be able to change the delivery address directly.

Contact Support as quickly as possible. Product or quantity changes depend on inventory availability and the order's fulfillment status.

Contact Stilsol immediately and provide both order numbers. We will review whether the duplicate order can be canceled before processing or shipment.

Product-specific information, including available options, descriptions, and pricing, is provided on the relevant product page. Customers should review the product information carefully before placing an order.

Product availability may change over time. If an item is unavailable, its product page or checkout availability may reflect the current status.

Contact Stilsol Support as soon as possible with your order number and details of the issue. Where helpful, include photographs or other information that allows us to review the situation.

Contact Stilsol Support promptly after receiving the package. Provide your order number and a description of the damage. Photographs of the product and packaging may help us evaluate the issue.