Cancel/Change Order

1. Order Cancellation Window

Cancellation requests should be submitted as soon as possible after an order is placed. Stilsol can generally consider a cancellation request while the order has not yet entered the fulfillment or shipping process.

Once an order has been processed, packed, or transferred to a carrier, cancellation may no longer be possible.

2. How to Request a Cancellation

To request cancellation, contact Stilsol Support by email at support@stilsol.com.

To help us locate your order quickly, please include the following information:

• Your full name.
• Order number.
• Email address used when placing the order.
• A clear request to cancel the order.
• Any additional information that may help identify the purchase.

3. Changing an Order

If you need to change an order, contact Stilsol as soon as possible. We will review the order status and determine whether the requested change can be completed before fulfillment.

Depending on the order status, requested changes may include:

• Correcting a shipping address.
• Updating contact information.
• Changing an item when fulfillment has not started.
• Adjusting an item quantity before processing.
• Other reasonable corrections related to the order.

Not every change can be accommodated. Once an order has been packed or shipped, changes to the order may no longer be possible.

4. Shipping Address Changes

Customers should carefully review their shipping address before submitting an order. If you discover an address error after checkout, contact us immediately.

Stilsol will make reasonable efforts to correct an address before shipment when operationally possible. However, we cannot guarantee that an address change can be made after an order has entered fulfillment.

Once an order has been transferred to USPS, UPS, FedEx, or another delivery carrier, Stilsol may no longer be able to modify the destination directly. Carrier procedures may apply.

5. Product or Quantity Changes

If you ordered the wrong product, size, style, or quantity, contact Stilsol Support promptly with your order number and the requested correction.

Changes are subject to product availability and the current processing status of the order. If the requested product is unavailable or the order has already progressed too far in fulfillment, the requested change may not be possible.

6. Price Differences

If an approved order change results in a different product price, the resulting difference may need to be collected or refunded, depending on the circumstances and the payment method involved.

Any applicable adjustment will be communicated to the customer before the change is completed when additional action or payment is required.

7. Orders That Have Already Shipped

Once an order has shipped, it generally cannot be canceled or modified through the order-processing system.

If you no longer want an order that has already shipped, please allow the shipment to proceed and then follow the Stilsol Return & Refund Policy after delivery, provided the purchase meets the applicable return requirements.

Stilsol's standard return window is 60 days from delivery. Eligible returns are subject to the conditions stated in the Return & Refund Policy.

8. Refunds Following an Approved Cancellation

If Stilsol approves a cancellation after payment has been received, the applicable refund will generally be issued to the original payment method, subject to payment-provider processing.

Refund timing may vary depending on the payment provider or financial institution. Stilsol does not control the final posting time after a refund has been submitted by the payment processor.

9. No Cancellation or Restocking Fee

Stilsol does not charge a cancellation fee for an approved cancellation. Eligible returns also have no return or restocking fees under our Return & Refund Policy.

Customers remain responsible for any costs or consequences outside Stilsol's control, such as carrier-related charges or expenses resulting from an incorrect address where applicable.

10. Order Processing Schedule

Stilsol generally handles orders within 1 business day. Orders are subject to a 5:00 PM EST Monday–Friday cut-off time.

Because fulfillment may begin shortly after an order is received, submitting a cancellation or change request immediately gives us the best opportunity to review it before processing.

11. Weekend and Holiday Requests

Cancellation and change requests can be emailed at any time. However, requests received outside normal Support hours or during weekends and holidays may not be reviewed until the next available business period.

Because orders can move into processing before a request is reviewed, customers should submit requests as early as possible rather than waiting for a response.

12. Duplicate Orders

If you accidentally place the same order more than once, contact Stilsol Support immediately and provide the order numbers involved.

We will review the fulfillment status of each order and determine whether a duplicate order can still be canceled before processing or shipment.

13. Incorrect Customer Information

Customers are responsible for reviewing the information entered during checkout. This includes shipping addresses, contact details, selected products, quantities, and other order information.

If incorrect information is discovered after checkout, contact us promptly. Stilsol will make reasonable efforts to assist when a correction is still operationally possible.

14. Orders With Availability Issues

In rare circumstances, a product may become unavailable after an order is submitted. If Stilsol cannot fulfill an ordered item, we may contact the customer regarding available options.

Where an order or portion of an order cannot be fulfilled and payment has already been received, an applicable refund may be issued.

15. Fraud and Verification

Stilsol may review orders for security, payment, or fraud-prevention purposes. An order may be delayed while information is verified when reasonably necessary.

If an order cannot be verified or appears to involve unauthorized activity, Stilsol may cancel the order and take appropriate action.

16. Cancellation Requests Are Not Guaranteed

A cancellation or change request is not effective until Stilsol confirms that the requested action has been completed.

Customers should not assume an order has been canceled simply because an email or request has been submitted. If the order has already been shipped, the cancellation request may no longer be possible.

17. Returns After Delivery

When an order cannot be canceled because it has already shipped or been delivered, customers may review the Stilsol Return & Refund Policy to determine whether the item qualifies for a return.

Eligible products may generally be returned within 60 days from delivery. Approved refunds are processed within 12 days after the returned item is received and reviewed, with no return or restocking fees.

18. Customer Responsibility

Customers should review their order details carefully before submitting payment and should contact Stilsol promptly if an error is discovered.

Early communication is particularly important because orders may move from checkout to fulfillment quickly.

19. Contacting Stilsol

For cancellation requests, order changes, address corrections, or other order-related questions, please contact our Support team.

20. Business Address

21. Quick Order Change Guide

22. Policy Updates

Stilsol may update this Cancel / Change Order Policy when necessary to reflect changes in our order-processing procedures, services, or applicable requirements.

Any updated version will be posted on the website with a revised effective date. Customers are encouraged to review the policy periodically.

23. Our Commitment

Stilsol aims to process customer orders accurately and efficiently while providing reasonable assistance when an order needs to be changed or canceled.

If you realize that an order contains incorrect information, please contact us as soon as possible. Our team will review the order status and explain what options remain available.