Cancel / Change Order Policy

Last Updated: March 18, 2026

We understand that plans can change after an order is placed. Whether you need to update your shipping information, correct an error, or cancel a purchase, we aim to make the process as straightforward as possible whenever circumstances allow.

Because orders are prepared quickly to support fast delivery, changes and cancellations are only possible during a limited period before fulfillment begins. Once an order has entered processing or has been transferred to a shipping carrier, modification options become very limited.

Please review this policy carefully so you understand how cancellation requests, order modifications, and related situations are handled.

Order Changes

If you need to update information after placing an order, please contact our customer support team as soon as possible. We will make every reasonable effort to accommodate your request before your order enters fulfillment.

Examples of changes that may be requested include:

• Correcting the shipping address.
• Updating contact information.
• Changing the recipient's name.
• Correcting billing information when applicable.
• Removing an item from an order before processing.
• Requesting cancellation before fulfillment begins.

Although we strive to assist whenever possible, requested changes cannot be guaranteed. The ability to modify an order depends entirely on its processing status at the time the request is received.

Cancellation Window

Orders may be canceled only before they enter our fulfillment process. Since most orders begin processing within 1 business day, cancellation requests should be submitted immediately after the order is placed.

Submitting a cancellation request does not automatically confirm that the order has been canceled. Our support team must first verify that the order has not yet entered processing.

If your cancellation request is received before fulfillment begins, we will confirm the cancellation and, when applicable, initiate the refund process using the original payment method.

Requests received after an order has started processing may no longer be eligible for cancellation.

Processed Orders

Once an order has entered processing, our fulfillment team immediately begins preparing the products for shipment. During this stage, inventory is allocated, items are packed, shipping documentation is created, and carrier arrangements are prepared.

For this reason, processed orders generally cannot be modified or canceled.

After a shipment has been transferred to the carrier, ownership of delivery scheduling passes to the shipping provider. Customers should refer to the tracking information provided after shipment to monitor delivery progress.

If you no longer wish to keep a processed order after delivery, you may be eligible to request a return in accordance with our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address entered during checkout is complete and accurate.

If you discover an error immediately after placing your order, please contact us without delay. We will make every reasonable effort to update your shipping information before the order enters fulfillment.

Once an order has shipped, address modifications may no longer be possible. Incorrect, incomplete, or undeliverable addresses may result in:

• Delivery delays.
• Failed delivery attempts.
• Returned shipments.
• Additional shipping charges for reshipment.

We cannot guarantee successful address corrections after the shipping process has begun.

Refunds

If an order is successfully canceled before processing begins, any approved refund will be issued to the original payment method used during checkout.

Approved refunds are processed within 10 business days. The exact time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

If a cancellation request cannot be approved because the order has already entered processing or has shipped, a refund will generally not be available until an eligible return has been completed under our Return & Refund Policy.

No restocking fee is charged for approved returns or eligible cancellations.

Request Type	Availability
Cancel Before Processing	Usually Available
Modify Shipping Address Before Processing	Subject to Review
Cancel After Processing Begins	Generally Not Available
Cancel After Shipment	Not Available
Refund Processing	Up to 10 Business Days

Replacement Orders

If your order cannot be modified after processing has begun and you require a different product, quantity, or shipping destination, placing a new order may be the fastest solution.

Replacement orders are processed as new purchases and are subject to current product availability, pricing, and shipping schedules at the time the replacement order is submitted.

If the original shipment qualifies for return after delivery, any approved refund will be handled separately according to our Return & Refund Policy.

Customer Responsibilities

To help ensure timely order processing and accurate delivery, customers are responsible for:

• Reviewing all order details before completing checkout.
• Providing accurate billing and shipping information.
• Submitting change or cancellation requests immediately after placing an order.
• Monitoring order confirmation and shipment notifications.
• Responding promptly if additional order verification is requested.

Taking a few moments to verify your order before payment can help avoid unnecessary delays, corrections, or cancellation requests.

Contact Us

If you need assistance with canceling an order, updating shipping information, correcting billing details, or requesting another order modification, please contact our customer support team as soon as possible. We will review your request promptly and provide the best available solution based on your order's current status.